Refund policy

This topic is an integral part of our terms and conditions.

Returns:
The provisions of this article only apply to Customers who, in their capacity as consumer, retailer or wholesaler, purchase articles online from V TechCare BV. The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day of the conclusion of the contract. To exercise the right of withdrawal, the Customer must inform V TechCare BV, Stolwijkstraat 55B, 3079 DN Rotterdam tel. +31 (6) 850 64 58 61 e-mail: info@equivi.eu via an unambiguous statement (e.g. in writing) by post, fax or e-mail) of its decision to withdraw from the contract. To meet the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to V TechCare BV, Stolwijkstraat 55B, 3079 DN Rotterdam, immediately, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the agreement to V TechCare BV, tel. +31 (6) 850 64 58 61, email: info@equivi.eu. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods will be borne by the Customer.
If the returned product is in any way reduced in value, V TechCare BV reserves the right to hold the Customer liable and to claim compensation for any depreciation of the goods resulting from the use of the goods by the Customer going beyond what is necessary to determine the nature, characteristics and operation of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back. If the Customer cancels the agreement, V TechCare BV will refund all payments received from the Customer up to that time, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after V TechCare BV has been informed of the Customer's decision. to withdraw from the contract. In the case of sales contracts, V TechCare BV can wait with the refund until it has received all goods back.
Any additional costs resulting from the Customer's choice of a different method of delivery than the cheapest standard delivery offered by V techCare BV will not be refunded. V techCare BV reimburses the Customer with the same payment method that the Customer used for the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.